Contact & support
For product questions, download problems, refunds or privacy requests, email:
We reply within 2 business days (Monday–Friday, China Standard Time, UTC+8). Please include your order number or the email used at checkout.
Who you are contacting
LabBuyer Kit is operated by an individual seller based in China.
Orders and payments
Payments, tax and invoices are handled by Creem, our Merchant of Record. Your receipt email from Creem contains your order details and download access. For billing questions you may contact us or Creem directly.