Refund Policy

Last updated: October 30, 2026

Our products are digital downloads delivered immediately after purchase. Please read the product page carefully before buying; email us with any questions first.

When we refund

Contact us within 14 days of purchase and we will refund in full if:

• a file is defective, corrupted or will not open, and we cannot fix it within 3 business days;
• the product is materially different from its description on this site;
• you were charged more than once for the same product, or you cannot access your download and we cannot resolve it.

If you bought a single product and then the bundle within 14 days, we will refund the single product's price on request.

When we generally do not refund

Because files cannot be returned once downloaded, we do not normally refund for change of mind after the files have been downloaded. Where local consumer law gives you additional rights, those rights apply.

How to request

Email acai.li@mail.grokbot.com with your order number (from your Creem receipt) and a short description. We reply within 2 business days. Approved refunds are issued through Creem, our Merchant of Record, to the original payment method; timing depends on your bank or card issuer. We do not issue refunds outside Creem.

Refunds by Creem

Because Creem is the Merchant of Record, Creem may also issue a refund directly where required by law or consumer-protection rules, card-scheme or payment-provider rules, for technical errors or duplicate payments, or in cases of suspected fraud. If you have not heard back from us within 7 days, you can contact Creem support at creem.io/contact.